Shipping & Delivery

1. Delivery charges

There is no shipping charge on Aurelia Fine Jewellery orders. The total you see at checkout is the total you pay.

2. Dispatch and delivery times

Ready-to-ship pieces are dispatched within [DISPATCH TIME] of payment confirmation. Delivery typically takes [DELIVERY TIME] depending on your pincode. Made-to-order and resized pieces take longer, and the estimate is shown on the product page.

3. Order status and insurance

Follow your order's progress at any time in My Orders. Parcels are insured in transit: [INSURANCE TERMS].

4. Where we deliver

We currently deliver to [SERVICEABLE REGIONS]. Enter your delivery address at checkout to confirm it is serviceable.

5. Receiving your order

• Please make sure someone can receive the parcel at the delivery address. [DELIVERY CONFIRMATION RULES]
• Please film the parcel being opened. It makes any damage claim quick to resolve.
• Do not accept a parcel that looks tampered with; contact us straight away.

6. Damaged or incorrect items

If your piece arrives damaged or not as ordered, follow the steps in our Refunds & Cancellations policy and include your order ID.

7. Stock holds at checkout

When you start paying, the pieces in your bag are held for a limited time so nobody else can buy them first. If payment is not completed before the hold ends, the items are released and you may need to add them to your bag again.

8. Contact

Questions about a delivery? Email [email protected] or use our Contact page.